AUSTRALIA PROPERTY MANAGERS

Ditch the Red Tape and Embrace the Sunshine

Bringing Hey Rachel into your team isn't just about outsourcing tasks; it's about gaining a strategic advantage in the unique and demanding Australian property market

Let's cut to the chase, yeah? Being a property manager in Australia isn't a stroll on Bondi Beach. It's a full-on juggle – deciphering the fine print of tenancy agreements that seem to change faster than the weather in Melbourne, chasing down tradies when a tenant's aircon decides to take an early retirement in Darwin, and somehow keeping everyone happy while staying on the right side of the law. Your time? It's gold dust, mate, and you're probably spending way too much of it on stuff that's dragging you down.

What if you could tap into a secret weapon, a team that gets the Aussie property hustle and can actually lighten your load? Enter Hey Rachel. They're not your run-of-the-mill virtual assistants. Think of them as your dedicated pit crew, fine-tuning your operations so you can focus on the high-octane stuff. With over a decade immersed in the Aussie property scene – from the nitty-gritty of trust accounting to the art of keeping both landlords and tenants smiling – they've got the experience to turn your daily grind into a smoother ride.

INDUSTRY

EXPERTS

Over 15 years of experience in property management virtual assistance

Specialized

Training

Led by an operations manager with 11 years of expertise

Dedicated & Reliable Service

Full-time and part-time VAs with 24/7 support and no downtime

Cutting-edge

Technology

AI-powered tools and automation for efficiency.

Ethical &

Values-Driven

Owned and operated by Christian agency owners.

Comprehensive

Support

Clients receive ongoing assistance from a

dedicated VA and a backup system.

Agencies trust Hey Rachel!

Bringing Hey Rachel into your team isn't just about outsourcing tasks; it's about gaining a strategic advantage in the unique and demanding Australian property market.

With their deep understanding of trust accounting, tenant relations, financial management, compliance, and property marketing, they're not just helping you keep your head above water – they're helping you thrive.

Think of them as your dedicated support crew, freeing you up to focus on what you do best: building relationships, growing your business, and navigating the Aussie property landscape with confidence.

Ditch the overwhelm, embrace the sunshine, and let Hey Rachel help you unlock your full potential. You might even find yourself with enough time to finally enjoy that weekend barbie without your phone buzzing every five minutes.

Taming the Tenant Tango: From Inbox Inferno to Happy Housemates

Hey Rachel guys are like seasoned diplomats in the tenant-landlord arena. They've been in the thick of it, managing the inbox chaos, handling tenant queries with a cool head, processing lease applications faster than a speeding kangaroo, and managing renewals like clockwork (just ask Hatch Real Estate in Queensland).

They'll be your communication gurus, turning that inbox inferno into a calm stream, leaving you free to focus on finding those A-grade tenants and building rock-solid relationships with your landlords.

Imagine your inbox being less of a minefield and more of a gentle breeze. Hey Rachel can handle the tenant chatter – from those curly strata questions in Sydney to that mystery stain on the carpet in Perth. They'll keep the lines of communication open and friendly, so you can focus on the stuff that actually grows your business.

Mastering the Maintenance Muster: Turning Repair Nightmares into Smooth Resolutions

These guys are like maintenance ninjas. They'll swoop in, manage those repair requests through your software, get on the blower to your trusted local tradies, schedule appointments that actually work, and keep everyone in the loop so you're not constantly putting out fires.

They can even set up preventative maintenance schedules, keeping your properties in tip-top shape and avoiding those weekend emergencies altogether.

Say goodbye to those stress-induced maintenance meltdowns. Hey Rachel will be your maintenance maestro, coordinating everything from a dodgy hot water system in Adelaide to a wonky fence in the outback. They'll handle the tradies, keep the tenants happy, and make sure your properties are always looking their best.

Navigating the Financial Frontier: Making the Money Side Less Mangled

Hey Rachel guys speak the language of property finances fluently. They're whizzes at trust accounting, Xero, and all the financial admin that comes with the territory.

They'll manage the money trail, input data into PropertyMe or Console Cloud with laser precision, generate those crystal-clear reports for your landlords, and chase up overdue rent with professionalism and tact, all while keeping you on the right side of the regulations.

Let Hey Rachel untangle the financial knots. They'll handle the rent receipts, whip up those landlord statements that actually make sense, and chase up those late payments without any awkwardness. You'll have a clear picture of your finances without spending hours drowning in spreadsheets.

Conquering Compliance: Staying Out of Hot Water (Legally Speaking)

Think of them as your compliance compass. Their dedicated team keeps their finger on the pulse of the latest regulations.

They'll organize your lease agreements, insurance policies, and compliance documents, track those crucial renewal dates, and keep you informed about any legislative curveballs coming your way.

Stop feeling like you're walking through a legal minefield. Hey Rachel will be your compliance guru, keeping track of all those important dates and making sure you're always operating within the law, no matter which state you're in.

Taming the Tech Terrain: Making Tech Your Mate, Not Your Nemesis

These guys are tech-savvy and adaptable. They speak the language of CRM systems, cloud-based property management platforms, and online marketing tools.

They'll help you set up and manage your listings, making sure your properties shine online, and keep your software running smoothly so you can focus on managing properties, not troubleshooting tech issues.

Let Hey Rachel take the tech stress out of your day. They'll help you create killer online listings that show off those Aussie must-haves, and make sure your property management software is actually making your life easier, not harder.

Hey Rachel's mission? To empower you to not just manage, but to dominate. They handpick skilled VAs who are practically fluent in property management, trust accounting, marketing that actually resonates with Aussie renters, and the often-baffling world of local regulations.

Their services are designed to flex with your needs, saving you coin without sacrificing quality, all while keeping you firmly within the bounds of Aussie law. Let's unpack how they can tackle those daily dramas that are probably making you reach for the Panadol:

TESTIMONIALS

"Always went above and beyond"

Rachel Ann was my personal VA for a number of years. She was very impressive in the range of tasks she could do and always went above and beyond.

- Leigh Martinuzzi

"My recommendation: Above and beyonding"

Rachel from Hatch Real Estate inspired this comment, without their help I would still be couch-surfing in various suburbs, whilst trying to care for my mother. I sincerely hope their value can be appreciated by many other future clients!

- Roger Lovell

"Enable me to do areas of my business that I love"

They enabled me to deal with areas of my business that I love, while knowing someone trustworthy and dependable is dealing with other areas. I recommend Mario as a VA, assistant, graphic and newsletter designer.

-Cheryl Tardif

STILL NOT SURE?

Frequently Asked Questions

We understand lorem ipsum dolor sit amet, consectetur adipisicing elit.

What does Hey Rachel do?

Hey Rachel provides highly trained virtual assistants who specialize in property management support. We help agencies with trust accounting, leasing support, arrears management, maintenance coordination, compliance, social media, and more—so you can focus on growing your business, not just running it.

Are your Hey Rachel VAs familiar with Australian property management laws and software?

Absolutely. Our team has over 15 years of experience in the Australian real estate market, and we train all VAs on local compliance, terminology, and platforms like PropertyMe, Console Cloud, and PropertyTree.

Will I get a dedicated VA or a shared one??

You’ll have your own dedicated virtual assistant—fully trained and aligned with your processes. Plus, we provide back-up support so there’s no downtime in case of absence.

How do I communicate with my VA?

You can communicate via your preferred platform—Zoom, Slack, WhatsApp, email, or task management tools like Trello or Asana. We adapt to your workflow to make it seamless.

What happens if my VA is unavailable or not performing well?

We’ve got you covered. We offer performance management, ongoing training, and substitute VAs in case of emergencies or transitions. Plus, our Operations Manager ensures smooth delivery and consistent quality.

How much does it cost to hire a virtual assistant through Hey Rachel?

Our pricing is fixed and customizable, starting from AUD $25/hour, which is below the average office assistant minimum wage in Australia (approx. AUD $29/hour). You get experienced, trained staff at a fraction of the cost of in-house hires.

What tasks can my VA help with?

Our VAs can support with:

Trust accounting & compliance

Tenant communication

Maintenance coordination

Leasing support

Arrears follow-ups

Social media management

CRM updates & email responses

And much more.

Is it secure to outsource sensitive property management tasks?

Yes. We use state-of-the-art tools, strict data security protocols, and confidentiality agreements to protect your information. Security and compliance are top priorities.

How long does onboarding take?

Onboarding takes 3-5 business days. We handle the heavy lifting: matching you with the right VA, setting up your systems, and ensuring a smooth transition with onboarding support.

What kind of businesses do you work with?

We support small, medium, and large property management agencies across Australia. Whether you’re a solo operator or managing 1,000+ doors, we tailor solutions to your needs.

Can I scale my VA support as my agency grows?

Absolutely. Our model is built to scale with your business. You can start with one VA and expand your team as your workload increases—flexibility without the hiring headaches.

Why should I choose Hey Rachel over other VA companies?

Here’s what makes us different:

15+ years of Australian real estate experience

Christian agency founders with strong ethics & values

11+ years of operational excellence

In-house team (no freelancers)

24/7 support & guaranteed backup

Automation & AI integration to boost efficiency

No downtime—always someone to support your business

Schedule a discovery call now